Ambulatory Operations and Informatics Analyst - Cardiovascular Medicine

About the Role

The Ambulatory Informatics and Operations Analyst applies informatics knowledge and collaborates with operational leadership, end users of the electronic health record (EHR), Revenue Cycle, and IT to develop and drive adoption of standard workflows, assess usability, and recommend optimizations. Supports departments by providing on-site rounding, assessment, and execution of opportunities for efficiency, and implementation of user-level system (EHR) personalization. Executes communication plans developed by project teams, ensuring understanding and adoption across all departments.

Responsibilities

• Spends a significant amount of time rounding in ambulatory clinic settings.
• Communicates electronic health record documentation requirements.
• Observes and identifies efficiencies to enhance the patient, provider, and allied health staff experience.
• Documents and reinforces standard workflows and recommends modifications.
• Utilizes lean methodologies (PDCA, SOP Documentation, etc.) to document standards and increase ambulatory efficiency.
• Determines proper upline to escalate barriers (department vs informatics leadership).
• Ensures follow-up with providers and staff for removal of barriers and implementation of improvements.
• Participates in the distributive build program.
• Supports user-level personalization.
• Triages optimization requests, obtaining necessary build requirements to assist with navigation.
• Ensures those requests that are triaged meet operational goals and direction.
• Establishes relationships with ambulatory department and division leadership, physicians, and allied health staff.
• Researches and advises leadership on best practices utilizing benchmarking resources including Epic User Web, GPIN, MGMA, and the Access Collaborative.
• Collaborates with departments across the health system to understand ambulatory processes and optimize the patient and user experience.
• Collaborates with team members to understand KPIs post go-live and executes communication plans.
• Participates in introductory transformational governance groups, ensuring ambulatory expertise is represented.
• Provides guidance and support to team members.

Qualifications

• High School Graduate.
• Bachelor's Degree.
• 3 or more years of direct patient care experience; literature search/review experience.

Preferred Qualifications

• Less than 1 year of Informatics/super user experience.

Required Licensure and Certification

• EPIC Proficiency/Certification as designated by role requirements within 180 days.
• Professional Clinical License or Certification in Kansas or Missouri.

Knowledge Requirements

• Demonstrates knowledge of computers and desktop software.
• Ability to work autonomously, demonstrating self-motivation and creativity.
• Good communication, writing, organizational, and presentation skills.
• Ability to effectively interact with multidisciplinary teams.
• Demonstrates persistence in solving problems with limited resources and time restraints.
• Able to communicate effectively in English, both verbally and in writing.
• Basic knowledge of Microsoft products.
• Able to apply critical thinking and interpersonal skills.
• Has reliable transportation for meetings and user support in multiple locations, with up to 10% overnight travel.

Time Type: Full time