Ambulatory Office Supervisor (RN) - Neuro

About the role

Supervises and coordinates activities and employees of applicable ambulatory office.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.

Requirements

• Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain certification in Basic Life Support within 30 days of hire date.
• Three (3) years of health care experience.

Qualifications

• Bachelors of Science in Nursing Degree (BSN) upon hire.
• Two (2) years in a healthcare management/supervisory position.

Physical Requirements

Ability to assist patients and move equipment and supplies. Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time. May require bending and stretching movements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

Clinical environment. Regular and constant exposure to communicable disease and bloodborne pathogens. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

Scheduled Weekly Hours: 40. Exempt position.

Position at WVUH West Virginia University Hospitals, Cost Center 8080 WVUH Neuro Neurology, 1 Medical Center Drive, Morgantown, West Virginia.