Ambulatory Navigator Clinics

Nashville General Hospital is seeking a compassionate and resourceful Ambulatory Navigator to join our ambulatory primary care and specialty clinic. The ideal candidate will assist patients in navigating the healthcare system, ensuring coordinated, accessible, and patient-centered care within a Patient-Centered Medical Home (PCMH) model.

Responsibilities

• Care coordination for physician patients, including interviewing and directing visiting personnel and patients to appropriate offices.
• Answer telephones, schedule appointments, and perform related receptionist duties.
• Maintain records of appointments and meetings for physicians as needed.
• Ensure high-level customer service in the clinic and resolve issues promptly.
• Provide suggestions for service improvement.
• Enter patient data into designated registry/documentation system and generate reports as needed.
• Coordinate scheduling of patient visits and referrals.
• Actively support and participate in community events supported by physicians.
• Provide follow-up during transitions, including telephonic follow-up or home visits to ensure smooth transitions from hospital/community facility to home.
• Ensure consistent implementation of the treatment plan with the Care Coordination Team (CCT) through ongoing communication with healthcare team members.
• Collaboratively function across the continuum of care.
• Utilize health behavior change techniques to identify patient readiness for self-management and barriers to optimal care; implement interventions to address patient needs.
• Document care into electronic health record or registry.
• Participate in hospital committees and initiatives related to improving operations, patient education, gap closure, and reducing preventable hospital readmissions.
• Actively support initiatives in Payer Pay for Performance or Quality Improvement Plans as designated by the CCT Director.
• Effectively communicate with physicians to ensure an effective continuum of care, including daily communication, financial interventions/recommendations, and assisting in recognizing and resolving care gaps.
• Scribe for physicians as needed to optimize patient flow.
• Acquire knowledge of accountable care act requirements to maintain compliance and improve value-based proposals and pay-for-performance measures.
• Work with Marketing on physician education programs and community education and marketing.
• Prepare statistical data, financial statements, and reports for granting entities, as well as correspondence and administrative reports.

Requirements

• Experience in care coordination for individuals with chronic conditions and complex medical and social needs.
• Experience participating in hospital care transition improvement programs.
• Ability to adapt to evolving goals and requirements and test new approaches to improve patient care.
• Excellent leadership, verbal, written, and interpersonal skills.
• Critical thinking and clinical problem-solving skills.
• Proficiency in Electronic Health Records, Microsoft Products (Word, Excel, Outlook, Access, PowerPoint), and experience with database and patient registries.
• Five years of experience in the healthcare field, navigating the exchange, and/or financial counseling experience (preferred).

Qualifications

• Two (2) years of college education or equivalent experience (required).
• Bachelor’s degree (preferred).

Benefits

• Medical, Dental, and Vision Insurance within the first 31 days of employment.
• Programs to reduce share of deductible and total out-of-pocket expenses.
• Metro Health Incentive Program – access to high-quality healthcare without incurring out-of-pocket expenses.
• Short and Long-Term Disability – up to 60% of eligible weekly pay.
• Life Insurance – basic life and AD&D coverage equal to $50,000 ($32,500 if age 65 or older) at no cost.
• Retirement Plan – eligible up to IRS max limits, including company contribution.
• Shift and Weekend Differential Pay offered on nights and weekends.
• Tuition Reimbursement for employee and dependents.
• 12 paid holidays – any holiday worked is another holiday banked.
• Flexible Spending Accounts.
• Free parking for all employees.

Schedule

Full-time day shift.