Ambulatory Care Administrative Supervisor - 140793

UC San Diego Health is seeking an Ambulatory Care Administrative Supervisor to support clinic management in administrative services and operations for health care clinics or centers.

About the Role

The Ambulatory Administrative Supervisor supports and works directly with clinic management in the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. This role typically includes operations, fiscal management, program planning, and/or external marketing activities. Management levels may include oversight of clinical patient care.

This position works in an ambulatory/clinical setting and union environment.

Responsibilities

• Supervise daily clinic operations to ensure smooth patient flow and efficient scheduling.
• Monitor clinic performance metrics including access, throughput, patient satisfaction, and quality indicators.
• Resolve clinical issues in real time to minimize disruptions in patient care.
• Ensure compliance with organizational policies, clinical protocols, and regulatory standards.
• Supervise and support Medical Assistants (MAs) and other clinical/support staff.
• Conduct scheduling, timecard approval, and workload balancing.
• Provide coaching, performance feedback, and annual evaluations.
• Identify training needs and support staff development and onboarding.
• Support workflows and ensure appropriate escalation of clinical concerns.
• Promote a patient-centered, compassionate care environment.
• Oversee administrative areas such as registration, new patient coordination, scheduling, medical records storage and maintenance, facilities, insurance authorizations, and clinical support staff.
• Collaborate with billing, coding, and registration teams to ensure compliance and best practices.
• Support accurate patient registration, billing processes, and revenue cycle management.
• Utilize strong knowledge of patient scheduling systems, Epic workflows, medical terminology, and insurance terminology.
• Troubleshoot and resolve system issues in collaboration with IT teams.
• Ensure adherence to regulatory requirements and Environmental Health and Safety (EHS) policies.
• Support and participate in regulatory surveys and compliance activities.

Leadership & Staff Supervision

• Demonstrated ability to supervise support staff with strong organizational, leadership, and team management skills.
• Effectively train, mentor, and develop staff while fostering a positive work environment.
• Serve as a role model through demonstrated reliability, accountability, and professionalism.
• Manage complex workflows, competing priorities, and staffing needs effectively.

Communication & Interpersonal Skills

• Communicate clearly and effectively with staff, patients, providers, and leadership.
• Demonstrate strong interpersonal skills, a positive attitude, and collaboration across all organizational levels.
• Provide excellent customer service and maintain a patient-centered approach in all interactions.
• Successfully resolve and de-escalate patient concerns while serving as a resource for staff.

Clinical Operations & Workflow Expertise

• Possess extensive knowledge of clinic operations, functions, and workflow processes.
• Act as a subject matter expert and resource for clinic staff.
• Demonstrate a commitment to process improvement and operational efficiency.
• Continuously evaluate workflows and implement best practices to enhance performance.

Problem Solving & Decision-Making

• Apply strong analytical and critical-thinking skills to identify issues and implement effective solutions.
• Quickly assess complex situations and prioritize actions appropriately.
• Demonstrate sound judgment when addressing operational, patient, and staff concerns.

Requirements

• Bachelor's degree in business, healthcare administration, or related area and/or equivalent combination of experience/training.
• Three (3) or more years of comprehensive healthcare operations experience supporting clinical, administrative, and patient service functions, specifically as a Medical Assistant (MA), Licensed Vocational Nurse (LVN), or similar clinical role.
• Experience and proven success in supervising support staff in clinic/center administration and managing multiple priorities in a fast-paced, dynamic environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
• Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance.
• Detail-oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems and determine appropriate solutions.
• Solid interpersonal skills for effective information exchange and problem-solving with all levels of management, staff, consultants, and outside agencies.
• Strong written and verbal communication skills, with the ability to convey complex administrative, clinical, and technical information clearly and concisely.
• Knowledge of business software and specialized applications and data management systems used in clinic/center operations.

Preferred Qualifications

• Lean/Six-Sigma training.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay

Annual Full Pay Range: $73,800 - $131,200 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $35.34 - $62.84

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

Schedule

Days, 8-Hour Shifts, Monday-Friday