Ambulatory Care Administration Supervisor

UC Davis Health · Sacramento, CA · 3 days ago

OTHRFull-time

About the role

The Ambulatory Care Administration Supervisor is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s).

Responsibilities

Staff Supervision (35%)
Coordination of Daily Operations (25%)
Additional Job Functions (15%)
Computer System Operations (15%)

Requirements

Bachelor's degree in a related area and/or equivalent experience/training
At least 5 years of experience in a medical setting
At least 2 years of lead or supervision experience
Demonstrated recent 2+ years of either authorizations, referrals, or surgery coordination
Demonstrated ability to work independently with little direction
Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers
Must be able to represent the assigned unit, serving as subject matter expert and resource person for the staff
Problem-solving skills to independently define issues, create viable solutions, and exercise delegated authority to act for prompt and satisfactory resolution
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to project an attitude of professionalism and service orientation, and be able to instill this attitude in staff
Ability to communicate effectively (both orally and in writing) with all levels of staff, patients, and providers
Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments effectively and efficiently
Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
Efficient use of computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Oversee daily office operations; participate in the development of policies, procedures, and systems; handle facility, equipment, and supply needs
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Ability to understand and follow industry process improvement methods to identify, plan, implement, and measure outcomes

Qualifications

Minimum Qualifications

- For full consideration, applicants are encouraged to upload a license and/or certification if required for the position.

Skills

Administrative skills to oversee daily office operations; participate in the development of policies, procedures, and systems; handle facility, equipment, and supply needs
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Ability to understand and follow industry process improvement methods to identify, plan, implement, and measure outcomes

Benefits

High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retailment benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Pay

$2,666.40 - $4,758.40

Schedule

Bi-weekly

Pay Grade

UC Job Title

AMBUL CARE ADMSTN SUPV 1

UC Job Code

004172

Number of Positions

Appointment Type

Career

Percentage of Time

100% Full-time

Shift (Work Schedule)

8 am to 5 pm, Monday through Friday

Location

Cannery Business Park, Sacramento, CA

Union Representation

Non-Represented (PPSM)

Benefits Eligible

Yes

Physical Demands

Standing - Frequent 3 to 6 Hours
Walking - Occasional Up to 3 Hours
Sitting - Continuous 6 to 8+ Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Occasional Up to 3 Hours
Squating - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

Loud noise levels - Occasional Up to 3 Hours
Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

Sustained attention and concentration - Continuous 6 to 8+ Hours
Complex problem solving/reasoning - Frequent 3 to 6 Hours
Organizing & Prioritizing - Continuous 6 to 8+ Hours
Communication skills - Continuous 6 to 8+ Hours
Numerical skills - Occasional Up to 3 Hours
Constant Interaction - Continuous 6 to 8+ Hours
Customer/Patient Contact - Frequent 3 to 6 Hours
Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

Smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.