Ambulatory Care Administration Supervisor 1

About the role

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the PM, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of Prenatal Diagnosis of Northern California, Sacramento and Stockton.

Responsibilities

• Staff Supervision (35%)
• Additional Job Functions (25%)
• Cookbook Operations (25%)
• Computer System Operations (15%)

Requirements

• Valid California Driver's License
• Bachelor’s Degree in related field or equivalent experience
• Minimum three (3) years medical clinic related experience including PSR 3 and/or Supervisor or Lead experience
• Knowledge of practices and protocols related to medical office procedures
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records, including HIPPA
• Knowledge of health care insurance systems to properly obtain and track authorizations, appoint patients, make referrals for consults, coordinate hospital services complete and submit billing documentation and explain provisions and requirements to patients
• Knowledge of ICD-9, ICD-10, CPT, HCPCS coding
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone and to effectively respond to individuals who may be angry or upset
• Ability to project an attitude of professionalism and service orientation and be able to instill this attitude in staff
• Ability to communicate effectively with all levels of staff, patients and providers

Qualifications

• Two (2) years experience in Maternal Fetal Medicine or Obstetrics
• Two (2) years' experience in a leadership Supervisory or Leadership role
• Proficient in Microsoft software: Excel, Word, Power Point, Outlook

Skills

• Interviewing applicants utilizing effective screening techniques
• Knowledge of standard hiring protocols
• Ability to objectively and constructively evaluate employee performances relating to specific job description, standards of performance and goals
• Ability to train, supervise, offer conflict resolution
• Administer disciplinary action, initiate and follow through with corrective action up to and including dismissal
• Understanding human motivation and needs and encouraging employee development and initiative

Benefits

High quality and low-cost medical plans to choose from to fit your family's needs
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.