Ambassador - Patient Relations

About the Role

MD Anderson's institutional Welcome initiative prioritizes the safety, security, and comfort of all individuals who visit its campuses. As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management experience.

Ambassadors provide clear guidance to help visitors navigate the campus, offer support upon arrival, and promote a safe, welcoming environment. They also listen to concerns, address issues, and work toward resolution, reinforcing MD Anderson's commitment to exceptional care and service. The Ambassador role ensures the highest quality patient and visitor experience as part of the Welcome initiative. This position is integral to MD Anderson's guest management and visitor access strategy, directly influencing departmental functions and overall patient and visitor satisfaction.

The ideal candidate embodies MD Anderson's mission of exceptional care and service, creating a positive first impression that reflects the institution's values. Will be organized, flexible, and demonstrate exceptional communication and customer service skills ensuring every interaction with patients, families, and coworkers reflects compassion and respect. Prior supervisor or lead experience preferred.

Key Responsibilities

• Acknowledges and greets patients and visitors and performs health screening.
• Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff.
• Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
• Other duties assigned.

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree Communications or related field

Work Experience

• Required: 2 years Customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
• Preferred: Healthcare experience
• Preferred: Bilingual in Spanish

Other Requirements

• Must pass pre-employment skills test as required and administered by Human Resources.
• This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

Pay

Salary Range: $37,450.00 - $42,725.00 - $48,000.00

Schedule

TMC Campus
5:30am - 2:00pm

Benefits

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

Additional Information

Employment Status: Full-Time
Employee Status: Regular
Work Week: Days, Rotating, Weekends
FLSA: non-exempt and eligible for overtime pay
Fund Type: Hard
Work Location: Onsite
Pivotal Position: No
Referral Bonus Available?: No
Relocation Assistance Available?: No