Ambassador - Patient Relations

About the role

As part of MD Anderson's institutional Welcome initiative, Ambassadors and Lead Ambassadors are placed at public entrances and Information Desks to deliver service excellence and enhance the visitor management experience. Ambassadors provide clear guidance to help visitors navigate the campus, offer support upon arrival, and promote a safe, welcoming environment. They listen to concerns, address issues, and work toward resolution, reinforcing MD Anderson's commitment to exceptional care and service. This role is integral to MD Anderson's guest management and visitor access strategy, directly influencing departmental functions and overall patient and visitor satisfaction.

The ideal candidate embodies MD Anderson's mission of exceptional care and service, creating a positive first impression that reflects the institution's values. Will be organized, flexible, and demonstrate exceptional communication and customer service skills ensuring every interaction with patients, families, and coworkers reflects compassion and respect. Prior supervisor or lead experience preferred.

Responsibilities

• Acknowledges and greets patients and visitors and performs health screening.
• Accurately provides information and instruction pertaining to all hospital campus to patients, visitors, and staff.
• Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, and information desk in a fast-paced environment.
• Other duties as assigned.

Requirements

• High School Diploma or Equivalent (Required).
• Associate's Degree in Communications or related field (Preferred).
• 2 years of customer service experience responding to customer inquiries or related experience (Required). A Bachelor's degree can be substituted for required experience.
• Healthcare experience (Preferred).
• Bilingual in Spanish (Preferred).
• Must pass pre-employment skills test as required and administered by Human Resources.

Benefits

• Medical and dental coverage.
• Paid time off.
• Retirement plans.
• Tuition benefits and educational opportunities.
• Individual and team recognition programs.

Pay

Salary Range: $37,450.00 – $42,725.00 – $48,000.00

Schedule

Location: TMC Campus

• 5:30am – 2:00pm
• 1:30pm – 10:00pm
• Rotating shifts, including weekends.