Ambassador (Front Desk & Customer Service)

Serving as the Face of the Community

Serve as a welcoming first point of contact for residents, guests, and visitors.
Answer questions, provide assistance, and respond to resident needs with professionalism and care.
Conduct tours of community amenities and programs.
Promote upcoming events, classes, clubs, and activities.

Supporting Community Events & Programs

• Assist with community events, activities, and resident engagement programs.
• Help with event setup, execution, and cleanup.
• Encourage participation and help create positive experiences for residents.

Supporting Amenity Operations

• Monitor amenity spaces, grounds, and recreational areas to help ensure a safe and enjoyable environment.
• Assist residents utilizing community facilities and rental spaces.
• Perform light cleanup, reset furniture, and maintain the appearance of amenity areas.
• Submit and follow up on maintenance requests as needed.

Providing Administrative Support

• Update community calendars, bulletin boards, and displays.
• Aid with data entry, inventory management, reporting, and other administrative tasks.
• Support daily community operations as needed.

Qualifications

• Experience in customer service, hospitality, recreation, events, sales, or a related field.
• Outstanding communication and relationship-building skills.
• Passion for creating positive experiences and serving others.
• Ability to remain professional and solution-focused in challenging situations.
• Strong organizational skills and attention to detail.
• Comfortable using Microsoft Office and learning new technology platforms.
• Ability to work independently and collaboratively as part of a team.
• Positive attitude, reliability, flexibility, and enthusiasm.