Ambassador
About the role
To serve meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders, if necessary; assesses the patient's capabilities to utilize the meal order system. Interact with the Call Center operators, Food Service Supervisors, and Nursing staff on a regular basis to assure patient meals are timely and accurate.
Responsibilities
- Delivers and retrieves patient food trays on time and at the proper temperatures
- Serves meals to patients in a professional and efficient manner
- Instructs patients on meal ordering system following an established script
- Assists patients and/or family members in placing meal orders, if necessary
- Assesses patient's ability to utilize the meal order system and follow up with appropriate staff member if unable to participate
- Processes diet requisitions retrieved from nursing stations
- Delivers between meal nourishments directly to patients
- Mediates patient concerns regarding meal service
- Inventories, orders and replenishes bulk supplies on nursing units
- Retrieves completed meals from patient's rooms in a timely manner
- Communicates with members of other departments effectively and concisely
- Serves as a quality assurance control point for every aspect of the room service program
- Required to maintain accurate records of meal deliver and if necessary, patient intake
- Acts as liaison between Food & Nutrition Department, the patient and nursing unit
- Adheres to departmental Quality Assurance procedures and standards
- Maintains all foods at correct temperatures for serving and records equipment temperatures daily with written or verbal follow up action as needed
- Performs daily and weekly cleaning assignments according to schedule
- Follows the standard infection control practices for hand washing, personal hygiene, grooming, uniforms, and food handling
- Attends 90% of all departmental meetings and all required in-services and training
- Practices safety techniques
- Adheres to standard safety procedures in all aspects of the job
- Learns correct equipment operating procedures and reports malfunctions to supervisor immediately
- Responsible for careful and safe handling of all equipment, knives, pans, etc.
- Performs miscellaneous job duties as assigned
- Ensures assigned duties are enthusiastically completed as designated
- Ensures completion of duties provides results at the level requested
Qualifications
- 1-2 years working in Healthcare Food Service preferred
- High School Graduate/Equivalent or minimum of 3 years food service experience in lieu of diploma/GED
- Associates degree preferred
- Food Handlers Certification required
Competencies
Performance and behaviors must be aligned with and support the St. David's Healthcare Mission, Vision, Values and Goals.
- Mission: To provide exceptional care to every patient, every day with a spirit of warmth, friendliness and personal pride
- Vision: To be the finest care and service organization in the world
- Values: Integrity, Compassion, Accountability, Respect and Excellence
- Goals: Exceptional Care, Customer Loyalty and Financial Strength
Employees are expected to follow all hospital/departmental policies and procedures, all service excellence programs (AIDET, Key Words/Key Times, Hourly Rounding, Bedside Shift Report, etc.), Ethics and Compliance Program, Values Commitment, Patient and Employee safety/security policies and protocols, and comply with all requirements of employment (license/certification, annual education, vaccine preventable diseases/annual flu requirements).
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts