Ambassador

Job Summary

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.

Essential Functions

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Aid patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree in Healthcare Administration preferred or Associate's Degree in a related field of study preferred.
• Experience: Experience in customer service, healthcare, or a similar setting 0-1 year preferred.

Additional Job Details

• Hours: 09:00-17:30
• Licenses and Credentials: Experience in lieu of a degree may be accepted.