Ambassador

About the role

The Ambassador at Carriage Services performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Responsibilities

• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Greets and directs client families and their guests at the funeral home.
• Escorts client families and their guests to the correct chapel or parlor in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
• Receives and places flowers in chapels or parlors.
• Serves as a liaison between client families and their guests, ensuring their comfort and satisfaction.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services.
• Performs other duties, as assigned.

Qualifications

• A High School Diploma or equivalent.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client families and their guests.

Physical Requirements And Work Environment

• Regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• Routine exposure to chemicals and/or blood borne pathogens.
• Must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.