Amazon Leo Global Contract to Cash - Contract Ops and Billing Analyst, Amazon Leo

About the role

Join Amazon Leo's Global Contract to Cash team and play a key role in transforming customer commitments into realized revenue. You'll execute contract onboarding, manage billing operations, and collaborate across teams to ensure accurate invoices and healthy cash flow for a mission-driven initiative bringing fast, affordable broadband to underserved communities worldwide.

Key job responsibilities

• Execute contract onboarding and billing operations by processing B2B customer contracts with Private Pricing Addendums, ensuring contractual terms are accurately captured in our systems and supporting assisted orders and manual billing adjustments as needed
• Support dispute resolution and credit processes by partnering with FinOps and Customer Service to resolve billing discrepancies, execute credit and rebill processes, and issue refunds for tax exemptions
• Ensure data quality and accuracy by performing periodic audits of onboarded contract data, supporting month-end close activities including accruals submission and revenue reconciliation, and tracking spend commitments
• Identify and escalate issues by recognizing critical billing and contract onboarding problems, escalating through established channels, and collaborating with cross-functional teams to find timely solutions
• Drive operational improvements by analyzing processes, recommending enhancements and system customizations, creating and maintaining standard operating procedures, and presenting data-driven improvement proposals to leadership

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About The Team

We are a team of operational professionals dedicated to driving Amazon Leo's commercial success through excellence in the contract-to-cash lifecycle. Our vision centers on optimizing operations through data-driven insights and building scalable processes that support Amazon Leo's growth as we expand global broadband access. We combine operational expertise with product-centric thinking, working collaboratively with Accounting, Finance, Customer Service, Account Managers, and Engineering teams to solve complex problems.