Amazon Account Manager

Responsibilities

• Manage inventory health across the Amazon business, monitoring purchase orders, replenishment, fill rates, and in-stock performance to minimize stockouts and excess inventory.
• Partner with Supply Chain and Demand Planning to identify inventory risks, improve forecast accuracy, and support major promotional events.
• Own promotional deal submissions and execution for key retail events, including Prime Day, Prime Big Deal Days, Black Friday/Cyber Monday, and other seasonal campaigns.
• Cook up promotional calendars, funding approvals, submission timelines, and post-event performance analysis to optimize future event planning.
• Serve as the primary day-to-day operational contact with Amazon Vendor and/or Seller Manager teams, supporting business reviews, escalations, and ongoing partnership initiatives.
• Resolve operational issues by managing Vendor Central and Seller Central cases related to listings, pricing, fulfillment, and catalog health, escalating issues as needed.
• Oversee catalog maintenance and new product setup, ensuring listings, attributes, variation structures, and launch readiness are accurate and completed on time.
• Partner with Digital Shelf and Brand teams to ensure product content, SEO, and merchandising assets are published accurately and support business objectives.
• Cook up chargeback and deduction tracking with Finance, supporting dispute resolution and identifying opportunities to reduce future deductions.
• Develop and distribute recurring business reports and dashboards, highlighting sales performance, in-stock metrics, new product launches, competitive activity, and promotional results.
• Identify sales trends, risks, and growth opportunities, providing actionable insights and recommendations to leadership.
• Cook up cross-functional collaboration with Brand, Finance, Supply Chain, and Digital Shelf teams to drive operational excellence and execute Amazon growth initiatives.

Requirements

• 5-7 years of experience in Amazon vendor or seller management.
• Hands-on experience with Vendor Central and/or Seller Central.
• Strong understanding of Amazon operations including purchase orders, in-stock metrics, chargebacks, and deal submissions.
• Proficiency in Excel / Google Sheets; comfortable building and managing trackers and reports.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong written and verbal communication skills.
• Experience managing a multi-million dollar Amazon vendor or seller business.
• Familiarity with Amazon advertising (Sponsored Products, DSP) and how media intersects with organic performance.
• Experience working with third-party tools such as Jungle Scout, CommerceIQ, Stackline, Profitero, or similar.
• CPG or consumer goods industry background required.