AM Server - The Loom Hotel

Responsibilities

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner.
• Answers questions, suggests sales, and creates an upbeat atmosphere for guests.
• Keeps a high degree of knowledge about the menu, brands, prices, and options, as well as the restaurant’s promotions and specials.
• Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.
• Communicates allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensures guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local, and company regulations.
• Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person.
• Responsible for crumbing the table whenever it is appropriate during the meal.
• Maintains the serving station well-stocked at all times.
• Presents the check and responsible for all transactions including receiving payment and accurately counting back change.
• Keeps the table areas and bar clean, orderly, and properly stocked.
• Clears and resets tables.
• Gives every table a sincere thank you and farewell.
• Responds graciously to guest service issues and reports the situation to Restaurant Management.
• Conducts oneself in a professional manner with the awareness that all actions and communications are within guests’ view.
• Maintains a sincere, positive, pleasant, and enthusiastic attitude to provide our customers with the highest quality care and service.
• Executes wine service when necessary.
• Assists with the training of new team members.

Requirements

• Ability to obtain an Indiana Employee Liquor Permit.
• Ability to think and communicate clearly in high-pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing, and verbal communication skills.
• Knowledgeable of the menu, ingredients, and cooking techniques.
• Knowledgeable of drink recipes and pricing.
• Confident in making food and beverage pairing recommendations.
• Knowledgeable of professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Effective in communicating with customers, co-workers, and supervisors.
• Able to maintain excellent attendance and punctuality.

Qualifications

• Previous bartending, serving, or customer service experience.