AM Server - PT - Cascades at Stanley Hotel

About the role

This position is open until 7/31/2026 or until filled. Pay $12.14/hr plus tips. This role typically works from 6:30am until 2pm.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.

Qualifications

• Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Basic knowledge of standard cash-handling procedures.
• Fluent in oral and written English.
• Basic vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Basic manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Skills

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing - during preparation, during service hours or during expediting.
• Moderate hearing to hear customers, supervisors, and communicate with other staff.
• Able to read use records and all special requests.
• Able to perform multiple tasks at one time, able to follow verbal and written instruction, and able to communicate both verbally and in writing.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Free On-Site Parking
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Pay

$12.14/hr plus tips

Schedule

Typically works from 6:30am until 2pm