AM Server - Lead

About the role

Hotel Saint Augustine, part of Bunkhouse Hotels, seeks an enthusiastic AM – Lead Server to join the team at Perseid, a restaurant helmed by chef Aaron Bludorn and Director of Operations Cherif Mbodji, in collaboration with Bunkhouse and Hyatt teams. Perseid offers approachable Gulf Coast‑inspired bistro fare in Houston’s Montrose neighborhood and was recently named one of the 20 best new restaurants of 2025 by Bon Appétit.

Responsibilities

• Provide warm, attentive, and knowledgeable service to all guests.
• Greet, seat, and serve guests according to service standards.
• Anticipate guest needs and address concerns promptly and professionally.
• Maintain a high level of product knowledge, including menus, specials, wine, and beverage offerings.
• Serve as the point of contact for servers, hosts, and support staff during shifts.
• Assist in training new servers on service standards, POS usage, and guest‑service expectations.
• Conduct pre‑shift meetings with updates, specials, and service reminders when assigned.
• Support team members during peak periods to ensure timely service.
• Coach colleagues in the moment to correct service gaps or reinforce standards.
• Oversee table assignments, pacing, and section flow to maintain balanced workloads.
• Ensure side work, opening, and closing duties are completed accurately and on time.
• Maintain cleanliness and organization of dining areas and service stations.
• Perform quality checks on orders before delivery to guests.
• Assist with inventory counts, supply restocking, and linen management as needed.
• Process orders, payments, and adjustments accurately in the POS system.
• Assist with voids, comps, and guest checks as authorized by management.
• Report any operational or guest‑service issues to management promptly.

Qualifications

• 2+ years of serving experience required; upscale or high‑volume experience preferred.
• Prior leadership or trainer experience a plus.
• Strong communication and interpersonal skills.
• Ability to lead by example with professionalism, positivity, and teamwork.
• Proficient with POS systems and basic cash‑handling procedures.
• Able to stand/walk for extended periods and lift up to 25 lbs.

Benefits

• Medical, Dental, Vision
• 401K with company match
• Free room nights
• Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more