AM Server
Responsibilities
- Greet and serve guests according to company standards.
- Take and serve guest orders promptly and accurately as outlined in the service manual.
- Complete all necessary set-up and side work as assigned.
- Answer guest questions about the menu.
- Operate the electronic cash register/P.O.S. system (where applicable).
- Inspect food before serving to ensure correct appearance, temperature, and portion size.
- Perform any other job-related duties as assigned.
Requirements
- Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Strong communication skills with guests.
- Willingness to assist co-workers and work as part of a team.
- Ability to withstand prolonged periods of standing and/or walking.
- Capable of lifting at least 30 lbs.
Performance Standards
Customer Satisfaction
Our customers are our priority. Positive guest experiences depend on professional and courteous interactions with all guests and associates. Every Crescent associate is a guest relations ambassador at all times.
Work Habits
To ensure a positive experience for guests and associates, work habits should meet or exceed hotel standards for procedures, dress, grooming, punctuality, and attendance. Adaptability to change, willingness to learn new skills or improve existing ones, and the ability to solve routine problems are essential. Ask for help when unsure of how to perform a task.
Safety & Security
The safety and security of guests and associates are of utmost importance. Adhere to hotel security policies and procedures, including key controls, safe lifting practices, proper chemical use, and reporting safety hazards or concerns.