AM Room Attendant

About the Role

The Ivy Hotel is a Michelin Key hotel, awarded 2 Michelin Keys for the 2nd consecutive year. We are seeking a dedicated and detail-oriented AM Room Attendant to join our team in Baltimore, United States. You will play a crucial role in ensuring our guests have a comfortable and pleasant stay by maintaining the highest standards of cleanliness in our hotel rooms and common areas.

Candidates must have hotel housekeeping experience; individuals without this experience will not be considered.

Responsibilities

• Clean and prepare guest rooms according to established standards
• Maintain the cleanliness of hotel common spaces and "back of house" areas
• Ensure all rooms are properly stocked with necessary amenities
• Report any maintenance issues or deficiencies to the appropriate department
• Handle guest requests promptly and professionally
• Maintain the confidentiality and security of all guest rooms
• Collaborate with team members to ensure efficient room turnover
• Adhere to all safety and sanitation protocols
• Perform any additional tasks as requested by management

Requirements

• Proven experience as a Room Attendant in a hotel setting (required)
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently with minimal supervision
• Strong time management and prioritization skills
• Physical stamina to stand, walk, and lift throughout the shift
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of standard cleaning procedures and products
• Ability to follow instructions and adhere to safety guidelines
• Basic English language proficiency for effective communication
• Team-oriented mindset with a willingness to assist colleagues as needed