AM Restaurant Server (PT)
About the Role
Greet and serve guests according to established standards.
Responsibilities
- Take and serve guest orders promptly and according to the service manual.
- Complete all necessary set-up and side work as assigned.
- Answer guest questions about the menu.
- Operate the electronic cash register/P.O.S. system (where applicable).
- Check food before serving to ensure appearance, temperature, and portions are correct.
- Perform any other job-related duties as assigned.
Requirements
- Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Strong communication skills with guests.
- Willingness to assist co-workers and work as a team player.
- Ability to withstand prolonged periods of standing and/or walking.
- Ability to lift at least 30 lbs.
Performance Standards
Customer Satisfaction
Our customers are our priority. Positive guest experiences depend on professional interactions with Crescent staff. You must remain courteous and respectful to all guests and associates under all circumstances. Every associate is a guest relations ambassador at all times.
Work Habits
To maintain a positive experience for guests and associates, your work habits should meet or exceed hotel standards for procedures, dress, grooming, punctuality, and attendance. You should be adaptable to changes in work areas and procedures, willing to learn new skills or improve existing ones, and capable of solving routine problems. Ask for help when unsure.
Safety & Security
The safety and security of guests and associates are of utmost importance. Adhere to hotel security policies and procedures, including key controls, safe lifting practices, proper chemical use, and reporting safety hazards or concerns.