AM Breakfast Server

About the role

We’re a community dedicated to making a difference every day. At Olympia Hospitality and Hilton Garden Inn/Durham University Medical Center, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. The Restaurant Server safely and efficiently provides excellent customer service with a smile, ensuring guests feel good about their dining experience and become loyal customers. We encourage you to proactively engage with guests to anticipate and meet their needs.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring orders are prepared and delivered in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure meals are prepared accordingly.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Requirements

• Provide high-level customer service and communicate effectively with guests and team members.
• Follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.
• Experience as a Server is preferred; must be of legal age if serving alcohol.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available.
• Secure Your Future: 401K plan with discretionary yearly match.
• Peace of Mind: Paid group term life insurance for select positions, 50% shared cost short-term disability, and optional additional employee-paid life insurance.
• Time for You: Robust PTO plan, 7 paid holidays, and earned wage access program for quick paycheck access.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.

Pay

$13.00-$14.00/hour + tips