Alumni Engagement Senior Specialist

About the role

The Alumni Engagement Senior Specialist supports and advances alumni and community engagement efforts through outreach, communications, event coordination, and operational support. This role plays a key role in strengthening relationships between the University and its alumni, students, and friends.

Responsibilities

• Assists in planning, marketing, coordinating, and executing Alumni Reunion Weekend and Homecoming and Family Weekend events in collaboration with alumni volunteers, Annual Giving, and Events Services.
• Assists in planning, marketing, coordinating, and executing regional alumni and community engagement events in collaboration with alumni volunteers, Annual Giving, Major Gifts, Events Services teams.
• Recruits, trains, coordinates, and maintains communication with alumni volunteers to provide guidance and support to ensure successful engagement and execution of events and initiatives.
• Buils, edits, processes, and maintains event registration forms and records utilizing Slate, the main university informational database, Stripo email design software, and various Microsoft Office programs.
• Uses current IT systems to create new landing pages and update existing pages for Alumni Engagement websites.
• Maintains department confidentiality of sensitive data, information, activities, and decisions; adheres to all safety and housekeeping policies and procedures.
• Performs other duties as required or assigned.

Qualifications

• High school diploma or equivalent supplemented with two years of additional course work in related fields such as business, secretarial, computer software/word processing and spreadsheet programs including the ability to use database and Microsoft Office software.
• Three years of administrative support, customer service, or related experience.
• Considerable knowledge of administrative procedures, word processing, spreadsheets, and database software programs.
• Knowledge of English grammar, spelling, and punctuation.
• Excellent verbal and written communication skills.
• Excellent organizational skills, and detail oriented with high accuracy.
• Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.
• Effective communication skills: ability to write clearly and concisely.
• Effective listening and interpersonal skills.
• Demonstrate a high degree of motivation, tact, and diplomacy.
• Basic knowledge of record keeping and record retention requirements.
• Basic knowledge of mathematics.
• Basic research skills.
• Proficiency in computer skills using Microsoft Office Suite including Excel, Word, and PowerPoint.
• Ability to operate standard office equipment.
• Knowledge of applicable federal and state laws and regulations.
• Understand, interpret, and apply federal and state policies and laws.
• Aptitude to learn new and evolving technology.
• Ability to recommend appropriate courses of action within established guidelines.
• Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
• Ability to exercise independent judgment and initiative.
• Deliver great customer service.
• Ability to work effectively with confidential information.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Skills

• Working knowledge of higher education institutions.
• Knowledge of administrative procedures, word processing.
• Knowledge of English grammar, spelling, and punctuation.
• Excellent verbal and written communication skills.
• Excellent organizational skills, and detail oriented with high accuracy.
• Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.
• Effective communication skills: ability to write clearly and concisely.
• Effective listening and interpersonal skills.
• Demonstrate a high degree of motivation, tact, and diplomacy.
• Basic knowledge of record keeping and record retention requirements.
• Basic knowledge of mathematics.
• Basic research skills.
• Proficiency in computer skills using Microsoft Office Suite including Excel, Word, and PowerPoint.
• Ability to operate standard office equipment.
• Knowledge of applicable federal and state laws and regulations.
• Understand, interpret, and apply federal and state policies and laws.
• Aptitude to learn new and evolving technology.
• Ability to recommend appropriate courses of action within established guidelines.
• Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
• Ability to exercise independent judgment and initiative.
• Deliver great customer service.
• Ability to work effectively with confidential information.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.