Senior Client Engagement Specialist

Job Summary

The Engagement and Renewals Manager is a client-facing role focused on revenue retention and long-term client success for PatronManager, a CRM platform built on Salesforce serving the arts and cultural sector. This role owns a portfolio of high-value accounts, driving renewals, deepening product adoption, and building trusted relationships with key stakeholders. You will work cross-functionally with Client Experience, Sales, Implementation, and Product teams to ensure clients achieve their goals with PatronManager. This position reports directly to the Senior Director of Client Engagement.

What You’ll Do

• Manage the full renewal cycle for assigned accounts, including renegotiation requests, contract creation, and ensuring clients have a clear understanding of contract terms
• Identify and mitigate at-risk accounts, working directly with clients to resolve issues and recommend solutions where appropriate
• Serve as the primary point of contact for a segment of high-value accounts, building trusted relationships with key stakeholders to drive adoption, loyalty, and retention
• Act as a strategic advisor to clients, developing engagement plans that address their business challenges and demonstrate how PatronManager can help them meet their goals
• Drive escalation of client issues and manage them through to resolution
• Assess and prioritize client outreach daily, taking initiative to proactively engage accounts in support of overall revenue retention goals

Other Duties

This job description is intended to provide an overview of the position and does not represent a comprehensive list of duties. The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.

Qualifications

• Minimum Requirements:
• Knowledge of Salesforce
• Experience in a client-facing account management, customer success, or renewals role
• Proven track record managing contract negotiations and revenue retention targets
• Demonstrated ability to communicate clearly and confidently with stakeholders at all seniority levels
• Nice to Have:
• Project management experience is a plus
• Knowledge of PatronManager
• Familiarity with the arts, culture, or nonprofit sector is a nice to have

What You Bring

• An analytical mindset with the ability to assess account health and prioritize accordingly
• A collaborative approach to relationship building and problem solving
• Skilled at managing multiple accounts and competing priorities with a high degree of organization
• Able to shift priorities and adapt quickly based on evolving team goals

Equipment/Software/Tools

• Google Suite
• Slack
• Salesforce

What we offer

• Base annual salary range of $65,000 - $75,000 est. annually, commensurate with experience
• Annual bonus based on performance and company success
• Incentive equity
• Home office stipend
• 100% paid medical, dental and vision benefits for employee and legal dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule

Location

This role is primarily performed in an office or remote work environment.

Our Commitment to Diversity & Inclusion

We believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive. We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.