Alumni Coordinator

Location: Phoenix, AZ (In-Office)

Employment Type: Full-Time, Non-Exempt

Reports To: Clinical Director or Office Manager

About Sanctuary Recovery Centers

Sanctuary Recovery Centers is a community-focused behavioral health organization dedicated to supporting individuals in long-term recovery from substance use and co-occurring mental health disorders. We provide person-centered, strengths-based care in full compliance with AHCCCS and Arizona Department of Health Services standards.

About the Role

The Alumni Coordinator plays a vital role in supporting sustained recovery by maintaining ongoing engagement with graduates of our Intensive Outpatient Program (IOP). This position provides peer support and case management services to alumni, helping them remain connected to recovery resources, community supports, and ongoing care. All services are delivered in compliance with AHCCCS AMPM Policy 963 and the Covered Behavioral Health Services Guide, with a strong focus on outreach, relationship-building, documentation, and billable service productivity.

Responsibilities

• Proactively engage IOP alumni through phone, email, text, and in-person contact to maintain consistent recovery-focused support
• Provide individual and group peer support services using lived experience, including coaching, mentoring, role modeling, and skill-building
• Deliver individualized case management services such as care coordination, service navigation, and linkage to community resources (housing, employment, benefits, primary care)
• Plan, facilitate, and document monthly alumni group meetings (in-person or hybrid), fostering peer connection and recovery education
• Collaborate with IOP clinical teams, supervisors, and community partners to address alumni needs and improve engagement outcomes
• Maintain timely, accurate clinical documentation in the KIPU EHR system in accordance with HIPAA, 42 CFR Part 2, AHCCCS standards, and agency policies
• Utilize appropriate AHCCCS billing codes (H0038, H0023, T1016) and ensure documentation supports medical necessity
• Meet productivity expectations of 1,500 billable minutes per week and track key performance indicators such as alumni engagement, retention, and attendance

Requirements

• High school diploma or equivalent
• Current AHCCCS-recognized Peer and Recovery Support Specialist (PRSS) credential through an approved Peer Support Employment Training Program (required at time of hire)
• 2–4 years of experience in behavioral health, peer support, case management, or recovery services
• Working knowledge of AHCCCS billing requirements, AMPM Policy 963, and recovery-oriented systems of care
• Proficiency with electronic health records (KIPU preferred or similar EHR systems)
• Ability to obtain an Arizona Fingerprint Clearance Card within 90 days of hire
• Negative TB test or clear chest X-ray within the last year
• Valid Arizona driver's license, reliable transportation, and ability to meet agency driving requirements
• Ability to pass background check, drug screen, and pre-employment skills assessment

Preferred Qualifications

• Alumni of an IOP or comparable substance use disorder treatment program
• Lived experience in recovery from substance use and/or mental health challenges
• Experience facilitating groups in a recovery-oriented setting
• Knowledge of co-occurring disorders and harm reduction principles

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Benefits

• Competitive hourly pay with productivity incentives
• Comprehensive benefits package, including medical, dental, vision, and paid time off
• Ongoing training and professional development
• Opportunity to make a meaningful impact supporting long-term recovery and community integration