Altra: Field Service Representative (Westchester)

About the role

Altra is seeking a motivated self-starter for the role of Field Service Representative (FSR) to execute seasonal go-to-market and service strategies across the New York, Vermont, and Connecticut region. This role drives brand growth, awareness, and sell-through by delivering retail support, community engagement, and field activations. The FSR partners closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra’s presence in the market. This position reports to the Regional Field Service Manager and requires frequent travel within the assigned territory, including attendance at consumer events, races, and expos, with potential for evening and weekend work.

Responsibilities

• Support retail partners through in-person store visits, product demos, and sales floor engagement
• Deliver clear, engaging product presentations to educate and motivate retail staff and consumers
• Implement merchandising and promotional activations using product and point-of-purchase materials
• Engage retail and community partners to build excitement and awareness for Altra
• Represent Altra at local and select national events, races, and expos
• Support consumer trial and education through community activations and experiential opportunities
• Partner with Sales Representatives to develop and execute effective service plans for the territory
• Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations
• Serve as the “eyes and ears” of the business by gathering and sharing insights on product performance, competitor activity, and industry trends
• Complete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly)
• Maintain organization, readiness, and professional presentation of all field assets and demo footwear
• Manage travel, expenses, promotional materials, and product seeding with fiscal responsibility

What Success Looks Like

• Achievement of individual and team goals established by leadership
• Retail staff confidence in fitting, recommending, and selling Altra products
• Consistent execution of service standards and field metrics
• Strong year-over-year growth within the assigned territory
• Proactive problem-solving and continuous improvement through feedback and learning

Requirements

• 1+ year of specialty retail experience (run or outdoor specialty preferred)
• 2+ years of marketing, sales, or field service experience
• Familiarity with the Altra product line
• Experience fitting and selling technical footwear
• Strong time management, planning, and organizational skills
• Excellent written and verbal communication skills
• Ability to work independently while collaborating effectively with a team
• Proficiency in Microsoft applications (including Outlook)
• Self-motivated, proactive, and driven to take initiative
• Reliable transportation

What We Will Teach You

• The full Altra product line and brand positioning
• Field Service tools, systems, and reporting processes
• Best practices for retail support, community engagement, and in-field execution

Pay

Hiring range: $60,000.00 – $75,000.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.