Alternative payments collector

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to move money and information quickly, reliably, and securely. From credit card swipes to mobile payments and ATM withdrawals, we’re involved in millions of transactions daily.

About the role

As an Alternative Payments Collector, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies. You will manage complex, higher-balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity. Success in this role requires strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that directly support departmental and organizational goals.

Responsibilities

• Establish rapport with customers to overcome objections and successfully negotiate payment resolutions
• Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills
• Clearly explain account details, balances, and repayment options in a professional and compliant manner
• Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries
• Ensure timely and successful completion of assigned accounts and daily objectives
• Identify issues requiring follow-up or escalation and clearly detail next steps for resolution
• Maintain compliance with all federal, state, and company regulations while meeting performance expectations

Requirements

• High School Diploma or equivalent (required)
• Minimum of 2-3+ years of collections or call center experience (senior-level experience preferred)
• Strong communication, negotiation, and conflict-resolution skills
• Ability to manage challenging conversations while maintaining professionalism
• Availability to work on-site for the first 90 days, Monday–Friday

Schedule

• Three early shifts: 8:00 am – 5:00 pm
• Two late shifts: 12:00 pm – 9:00 pm and 1:00 pm – 10:00 pm

Skills

• Experience with the CUBS system
• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act
• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections
• Ability to negotiate repayment plans effectively
• Strong problem-solving skills to resolve billing issues
• Proficiency in Microsoft Office

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.