Alternative Payments Collector

About the role

As an Alternative Payments Collector, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies. You will manage complex, higher-balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity.

Responsibilities

• Establish rapport with customers to overcome objections and successfully negotiate payment resolutions
• Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills
• Clearly explain account details, balances, and repayment options in a professional and compliant manner
• Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries
• Ensure timely and successful completion of assigned accounts and daily objectives
• Identify issues requiring follow-up or escalation and clearly detail next steps for resolution
• Maintain compliance with all federal, state, and company regulations while meeting performance expectations

Requirements

• High School Diploma or equivalent (required)
• Minimum of 2-3+ years of collections or call center experience (senior-level experience preferred)
• Strong communication, negotiation, and conflict-resolution skills
• Ability to manage challenging conversations while maintaining professionalism
• Availability to work on-site for the first 90 days, Monday–Friday
• Three early shifts: 8:00 am – 5:00 pm
• Two late shifts: 12:00 pm – 9:00 pm and another shift 1:00pm-10:00pm

Experience That Would Be Great To Have

• Experience with the CUBS system
• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act
• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections
• Ability to negotiate repayment plans effectively
• Strong problem-solving skills to resolve billing issues
• Proficiency in Microsoft Office

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retail planning and discounted shares with the Employee Stock Purchase Plan