Alterations Specialist, Wynn

About the role

We are looking for an Alterations Specialist who will be responsible for producing high quality, altered merchandise within established time frame standards. They will play a vital role in providing excellent service, while establishing and maintaining customer relationships, and working effectively with the associates and management team in the boutique.

Responsibilities

• Uphold production standards to deliver the ultimate CHANEL experience to the client
• Properly fit each garment with clients with the ability to alter a wide range of garments
• Organize and maintain client owned pieces in line with CHANEL expectations
• Interact with clients to suggest styling and fitting advice
• Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
• Ensure that sewing machines and other equipment are in proper working order
• Build positive team relationships throughout the boutique to inspire trust and teamwork
• Alter or repair clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
• Fitting garments on clients to determine how the alterations should be done
• Construct garments and other articles according to clients’ specifications and preferences
• Label clients' garments and articles and record the alterations required
• Communicate with clients to determine their specifications, needs, and preferences
• Use irons and pressing machines to erase the creases on garments and other articles

Requirements

• Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Able to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented

Qualifications

• Minimum High School Diploma
• Able to lift 15 lb
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Skills

• The history and heritage of the House of CHANEL
• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.
• Your strong attention to detail
• Being truly service minded
• Working in a team-focused environment and a desire to collaborate effectively

Benefits

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated base salary is $57,000 through $72,400. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Schedule

Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service