ALPHACAM Technical Specialist Division Production Software

Job Responsibilities

Act as the technical authority for ALPHACAM, supporting prospects, clients, and internal teams.

Lead technical discovery conversations to understand customer workflows, machinery, and production goals.

Deliver in-depth software demonstrations tailored to real-world manufacturing scenarios.

Support sales initiatives by providing technical validation, not transactional selling.

Contribute to technical content, demo assets, and best-practice workflows.

Collaborate with marketing and sales to shape solution-focused messaging and positioning.

Represent Planit Canada at industry events, demos, and partner meetings as a subject-matter expert.

Core Skills & Competencies

• Analytical Thinking - Ability to interpret complex data, identify trends, and provide actionable insights.
• Attention to Detail - Ensures accuracy and consistency in all work, minimizing errors and maintaining high standards.
• Collaboration - Works effectively with cross-functional teams, building relationships and supporting shared objectives.
• Problem-Solving - Proactively identifies challenges, evaluates options, and implements effective solutions.
• Intrigue & Ethics - Maintains confidentiality, demonstrates honesty, and adheres to professional and organizational ethical standards.
• Time Management - Prioritizes tasks effectively, meets deadlines, and adapts to changing demands in a fast-paced environment.
• Continuous Improvement - Actively seeks opportunities to streamline processes, enhance efficiency, and improve overall performance.

Qualifications

• Strong experience with CAM software and CNC machining processes.
• Background in wood, metal, or stone manufacturing industries.
• Confident communicator with experience in client-facing roles (sales support, demos, consulting, etc.).
• Ability to present technical solutions in a clear, engaging manner.
• Self-motivated and comfortable working remotely with a high degree of autonomy.
• Willingness and ability to travel across Canada (up to 5 days per month).