Allstate Customer Service Agent

About the role

We are a high-performing and customer-focused insurance agency, consistently ranked in the top 2% of Allstate agents for customer satisfaction and growth. Our mission is to help individuals, families, and small businesses protect and grow their assets while providing exceptional service.

Position Overview

This is an engaging and rewarding role that involves conducting in-depth policy reviews, making tailored recommendations, and cross-selling to existing clients. If you thrive on building relationships, educating clients, and maximizing sales opportunities, this is the perfect career move for you!

Important

All applicants will receive a link to a quick online assessment, which must be completed to be considered for this position.

Salary

Annual Base Salary + Commission + Bonus Opportunities
Salary + Overtime + Unlimited Commission & Bonus Opportunities (Monthly & Yearly)

Benefits

• Health Insurance
• Supplemental Health Insurance (accident, critical illness, dental, vision, disability, life)
• SIMPLE IRA with 3% match
• Paid Vacation
• Insurance discounts
• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance

Requirements

• A Property & Casualty Insurance license is preferred, but we will license and train the right candidate.
• Must also obtain a Life Insurance License within 90 days of onboarding.
• Positive, enthusiastic, and coachable attitude.
• Strong customer service, sales, and communication skills.
• Ability to multitask, follow through, and follow up effectively.
• Goal-oriented and self-driven with leadership potential.
• Must be able to work on-site—this is not a remote position.

Skills

• Conduct annual policy reviews with clients and onboarding policy reviews with new clients.
• Identify and cross-sell bundling opportunities for home, auto, and life insurance.
• Process customer policy change requests and endorsements accurately.
• Handle incoming claims calls and assist customers with their claims process.
• Discuss billing concerns and accept customer payments.
• Provide exceptional customer service, ensuring high retention and satisfaction.
• Multitask effectively to handle client communications via phone, email, text, and voicemail.

What We Offer

• Competitive salary + commission + incentives based on your performance.
• Clear career advancement opportunities—grow into a sales agent, manager, or more!
• A steady flow of new clients to onboard and cross-sell.
• Comprehensive training & coaching (including licensing) to help you succeed.
• A dynamic team environment that rewards hard work and dedication.

Hours

Mon-Fri Schedule

Location

Columbus, OH, 43085, US

Phone

614-543-8399