Alliance Concierge - Detroit

What is Bilt?

Bilt is the membership for where you live. It started as a way to reward people on their largest expense and has evolved into an ecosystem connecting members, property managers, and local merchants. Services include travel, dining, fitness, and everyday spending. Bilt runs lean and moves quickly, with every person contributing to what gets built.

What's the role?

We're looking for an Alliance Concierge who will work closely with customers to roll out new products, manage adoption, and provide training. This role involves being boots-on-the-ground, acting as an extension of property management partners' teams, and supporting change management. Key responsibilities include:

• Act as the primary on-the-ground point of contact for partner leasing and operations teams during rollout
• Guide partners through implementation of new products, working through go-to-market plans, goals, and timelines
• Support clients through change management, helping teams embrace AI and integrate it into core processes
• Take ownership over strategic accounts, translating partner product needs, friction points, and feature requests back to Bilt's product and account management teams
• Troubleshoot issues in real time
• Build trusted, long-term relationships with partner teams — lead data-driven conversations that tie AI performance to KPIs and long-term objectives
• Travel within your region to be on-site with partners for launches, training, and check-ins
• Spend time with both corporate and onsite teams, with the ability to work with multiple levels of stakeholders

Qualifications

• 3–5 years of experience in AI, implementation, customer success, account management, or operations
• Willingness to travel regionally, up to every week, for on-site launches and partner support
• Strong training and change-management skills — you can get busy leasing teams to actually adopt something new
• Excellent relationship-building instincts; you earn trust quickly and keep it
• Detail-oriented project management skills to run multiple concurrent rollouts
• A true "no job too small" attitude — you solve problems, you don't just flag them

Nice to Have

• Experience in multifamily, property management, or proptech
• Experience with property management software (Yardi, RealPage, MRI, etc.)
• Background in CX or implementation at a B2B SaaS or proptech company
• Experience managing partner relationships where you represent one company's product inside another's operations

Benefits

• Competitive salary with a meaningful stake in the company via equity and performance bonus program
• Health insurance for you (& your loved ones)
• 401k plan with a match
• Commuter FSAs
• Unlimited PTO
• Exclusive Employee-only Bilt Points
• Team Events