All Programs - Field Supervisor

About the role

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience.

Responsibilities

• Creation and management of onboarding training for new hires
• Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
• Control product and inventory management to ensure staff has all tools and energy efficiency products to complete installation efficiently
• Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
• Support team members conducting field operations with troubleshooting, customer issues, and logistics
• Provide technical assistance to crews
• Approve installation summary sheets and verify that all work is complete and documented
• Approve all timesheets, expense reports, and time off requests for assigned team members
• Assist with performance review writing and presentation to direct reports
• Assist with conducting disciplinary action as needed
• Collaborate with other Field Supervisors and Field Managers to share best practices and continually improve operations
• Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed
• Conduct inventory counts and submit inventory reports as requested by management
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas—this includes proper storage of product and recycling materials, if applicable
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request

Requirements

• High school diploma or equivalent
• Advanced degree – preferred
• Supervisory experience – preferred
• Experience in installing technologies
• Minimum of three years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management
• Weatherization knowledge – a plus
• Knowledge of construction tools – preferred
• Experience in customer service, sales, and field work – preferred
• Mechanical and technical aptitude

Skills

• Strong customer service and communication skills
• Ability to handle a wide work variety and work in a fast-paced environment
• Detail-oriented, organized, self-starter, and ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages, and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

Willingness to travel up to 80%