Ale Haus Supervisor- Omaha

About the role

The Beverage Shift Supervisor is responsible for supporting the management of beverage operations and team members during assigned shifts. This role ensures high-quality guest service standards are consistently met through hands-on leadership, effective staff training, and operational oversight.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
• Provide tools, training, communication, and resources necessary for beverage team members to deliver exceptional guest service.
• Assist in scheduling beverage staff to ensure appropriate coverage for all operating hours and special events.
• Maintain beverage inventory in alignment with business demand and operational needs.
• Participate in weekly inventory processes and assist with ordering for beverage operations.
• Ensure proper cash handling procedures, including balancing registers at the end of each shift and reporting discrepancies to Finance.
• Authorize comp transactions in accordance with company policy.
• Ensure prompt, efficient, and friendly service in all beverage operations.
• Ensure compliance with responsible beverage service training (S.M.A.R.T. or T.I.P.S. Alcohol Awareness).
• Participate in the development of drink specials and promotional offerings.
• Stay current on beverage trends and service innovations.
• Attend meetings and training sessions and ensure team compliance with required certifications and training.
• Enforce all company, departmental, internal control, and regulatory policies and procedures.
• Promote positive guest relations and strong employee teamwork.
• Perform other duties as assigned.

Qualifications & Experience

• Must be at least 19 years of age.
• Associate degree or equivalent combination of education and experience.
• Minimum three (3) years of food and beverage management experience.
• At least one (1) year of supervisory experience in a high-volume beverage operation (casino, banquet, entertainment, or multi-venue environment).
• Strong knowledge of POS systems and operational functionality.
• Proficiency in Microsoft Office Suite or similar software.
• Understanding of financial management, budgeting, and operational cost control.
• Knowledge of applicable health, hospitality, and food service regulations.
• Ability to secure and maintain a Nebraska Gaming License.

Preferred Experience

• Experience in casino beverage operations or multi-outlet hospitality environments.

Certification Requirements

• ServSafe Certification
• TIPS Alcohol Awareness Certification

Work Environment & Physical Requirements

• Ability to stand and move for extended periods throughout assigned shifts.
• Frequent walking between service areas, bars, and storage locations.
• Ability to lift and carry up to 30 pounds.
• Exposure to loud environments, food and beverage equipment, and casino floor conditions.
• Ability to communicate effectively in a fast-paced, guest-facing environment.

Schedule

Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules, including nights, weekends, holidays, and peak business periods.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact.
• Guided by strong NATIVE values and Tribal-owned purpose.
• Career stability and opportunities across diverse hospitality operations.
• A collaborative work environment that supports leadership growth and development.

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.