Ale Haus Supervisor- Omaha

About the role

The Beverage Shift Supervisor is responsible for supporting the management of beverage operations and team members during assigned shifts. This role ensures high-quality guest service standards are consistently met through hands-on leadership, effective staff training, and operational oversight.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
• Provide tools, training, communication, and resources necessary for beverage team members to deliver exceptional guest service.
• Assist in scheduling beverage staff to ensure appropriate coverage for all operating hours and special events.
• Maintain beverage inventory in alignment with business demand and operational needs.
• Participate in weekly inventory processes and assist with ordering for beverage operations.
• Ensure proper cash handling procedures, including balancing registers at the end of each shift and reporting discrepancies to Finance.
• Authorize comp transactions in accordance with company policy.
• Ensure prompt, efficient, and friendly service in all beverage operations.
• Ensure compliance with responsible beverage service training (S.M.A.R.T. or T.I.P.S. Alcohol Awareness).
• Participate in the development of drink specials and promotional offerings.
• Stay current on beverage trends and service innovations.
• Attend meetings and training sessions and ensure team compliance with required certifications and training.
• Enforce all company, departmental, internal control, and regulatory policies and procedures.
• Promote positive guest relations and strong employee teamwork.
• Perform other duties as assigned.

Qualifications & Experience

• Must be at least 19 years of age.
• Associate degree or equivalent combination of education and experience.
• Minimum three (3) years of food and beverage management experience.
• At least one (1) year of supervisory experience in a high-volume beverage operation (casino, banquet, entertainment, or multi-venue environment).
• Strong knowledge of POS systems and operational functionality.
• Proficiency in Microsoft Office Suite or similar software.
• Understanding of financial management, budgeting, and operational cost control.
• Knowledge of applicable health, hospitality, and food service regulations.
• Ability to secure and maintain a Nebraska Gaming License.

Preferred Experience

• Experience in casino beverage operations or multi-outlet hospitality environments.

Certification Requirements

• ServSafe Certification
• TIPS Alcohol Awareness Certification

Work Environment & Physical Requirements

• Ability to stand and move for extended periods throughout assigned shifts.
• Frequent walking between service areas, bars, and storage locations.
• Ability to lift and carry up to 30 pounds.
• Exposure to loud environments, food and beverage equipment, and casino floor conditions.
• Ability to communicate effectively in a fast-paced, guest-facing environment.

Schedule

Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules, including nights, weekends, holidays, and peak business periods.