Alarm Service Technician I

About the role

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. We are seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This hands-on role plays an integral part in building and maintaining customer relationships through installing, servicing, and inspecting low-voltage electronic security equipment at customer sites.

This position offers a combination of base pay and performance-based incentives. This role is classified as non-exempt and eligible for overtime pay where applicable.

Pay

Base Pay Range: $22.00 – $27.00 per hour (or salary equivalent). Commission/Bonus: Eligible for additional earnings based on sales performance and upsell activity. Actual compensation will vary based on experience, geographic location, and performance.

Responsibilities

• Experience with alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Troubleshoot technical problems and replace system components as assigned (panels, peripheral devices, audible/visual alarms, etc.).
• Drive to customer homes to perform service.
• Perform physical tasks including occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching, and/or crawling.
• Diagnose causes of problems or failures in systems to identify equipment and repair needs.
• Provide customer education and training, including system demonstrations.
• Conduct thorough walkthroughs/site evaluations with customers to ensure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve system use and functionality, and provide recommendations to customers.
• Maintain safety practices to prevent injury and damage to property.
• Maintain a clean and organized workspace/job site, ensuring customer satisfaction after each interaction.

Requirements

• High School Diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Comfortable climbing ladders and working at heights.
• Comfortable working in tight spaces such as crawlspaces, attics, and basements.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) with Employer Match.
• Paid Time Off & Paid Holidays.
• HSA/FSA options.
• Life & AD&D Insurance.
• Disability Coverage.
• Maternity/Parental Leave.
• Mental & Physical Health Benefits.
• Employee Resource Groups.
• Volunteer Hours.
• Discounted Equipment & Monitoring.
• Employee Referral Program.