Alarm Service Technician I

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity.

About the role

We are seeking a determined Alarm Service Technician II who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This hands-on role plays an integral part in building and maintaining customer relationships by installing, servicing, and inspecting low-voltage electronic security equipment at customer sites throughout the workday.

Responsibilities

• Experience with alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others
• Troubleshoot technical problems and replace system components (e.g., panels, peripheral devices, audible/visual alarms)
• Perform physical tasks including lifting up to 30 pounds, pushing/pulling, climbing, balancing, kneeling, crouching, and crawling
• Drive to customer homes to perform service
• Diagnose causes of system problems or failures to identify repair needs
• Educate and train customers, including system demonstrations
• Conduct thorough walkthroughs/site evaluations with customers to ensure the system meets their needs and expectations
• Install and test equipment to ensure proper functionality and signal verification
• Identify opportunities to improve system use and functionality, providing recommendations to customers
• Maintain safety practices to prevent injury and property damage
• Maintain a clean and organized workspace/job site, ensuring customer satisfaction after interactions

Requirements

• High School Diploma or GED
• Good driving record and valid driver’s license
• Excellent customer service skills
• Working knowledge of how an alarm system operates
• Comfortable climbing ladders and working at heights
• Comfortable working in tight spaces such as crawlspaces, attics, and basements
• Low-voltage license or alarm installation certification (e.g., NICET I)

Pay

Base pay range: $25.00 – $30.00 per hour (or salary equivalent). Eligible for additional earnings based on sales performance and upsell activity. Actual compensation varies based on experience, geographic location, and performance. This role is classified as non-exempt and eligible for overtime pay where applicable.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with employer match
• Paid Time Off and Paid Holidays
• HSA/FSA options
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education opportunities