Alarm Service Technician

About the role

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Alarm Service Technician is a hands-on role where you will play an integral part in building and maintaining customer relationships. This position entails visiting customer sites throughout the workday to install, service, and inspect low-voltage electronic security equipment.

Responsibilities

• Experience with alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Drive to customer homes to perform service.
• Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching, and/or crawling.
• Diagnose causes of problems or failures in systems to identify equipment and systems repair.
• Provide customer education and training, including system demonstrations.
• Conduct a thorough walkthrough/site evaluation with the customer to review the work order and ensure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide recommendations.
• Maintain safety practices to prevent injury and damage to property.
• Maintain a clean and organized workspace/job site, ensuring customer satisfaction after the interaction.

Requirements

• High School Diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Comfortable climbing ladders and working at heights.
• Comfortable working in tight spaces such as crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification.
• NICET I certification.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with employer match.
• Paid Time Off & Paid Holidays.
• HSA/FSA options.
• Life & AD&D Insurance.
• Disability Coverage.
• Maternity/Parental Leave.
• Mental & Physical Health Benefits.
• Employee Resource Groups.
• Volunteer Hours.
• Discounted Equipment & Monitoring.
• Employee Referral Program.
• Continuing Education opportunities.