Alarm Service Technician

Position Overview

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Key Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others
• Ability to troubleshoot technical problems
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service
• Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Customer education and training including a system demonstration
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations
• Maintain safety practices to prevent against injury and damage to property
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction

Requirements

• H.S. Diploma or GED
• Good driving record and Valid driver's license
• Excellent customer service skills
• Working knowledge of how an alarm system operates
• Must be ok with climbing ladders and working at heights
• Must be ok working in tight spaces such as crawlspaces, attics and basements
• Low-voltage license or alarm installation certification NICET I

Benefits

• Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• HSA/FSA
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education