Akron Area Manager
A Quality Facility Services · Albuquerque, New Mexico, United States · 5 days ago
Business DevelopmentFull-time
About the role
As an Area Manager, you’ll be the driving force behind the success of your assigned accounts. You’ll lead, coach, and support staff while ensuring client satisfaction and operational excellence. This role is vital — you’ll help us maintain strong customer relationships and grow our business.
Key Responsibilities
- Lead daily huddles + weekly meetings
- Build strong customer relationships
- Track customer interactions in CRM software
- Supervise and support reporting supervisors
- Ensure high-quality cleaning and customer satisfaction
- Conduct inspections and audits
- Manage quarterly reviews
- Hire, train, develop, and coach team members
- Ensure proper staffing + supply levels at all locations
- Partner with HR to fill job openings
- Hold team members accountable when needed
- Identify employees ready for promotion or additional hours
- Manage labor budgets and meet labor goals
- Improve cleaning processes for efficiency
- Maintain safety compliance
- Oversee call-off coverage
- Communicate important updates to staff
- Handle customer complaints promptly
- Ensure all team objectives are completed
- Perform additional duties as assigned by Director of Operations
Skills & Qualifications
- Must be 18+
- Reliable transportation required
- Able to work independently and be dependable
- Strong attention to detail
- Excellent communication + listening skills
- Leadership or janitorial experience preferred but not required — we’ll train you!
Working Conditions
- Occasional exposure to heights, fumes, or airborne particles
- Some environments can be loud
- Must be comfortable with varied building conditions