AJC International: Sales, US & Canada(Bilingual Spanish)

Sales Process Management

• Maintain accounts by staying in constant communication with customers via email, phone, and visiting customers.
• This includes understanding the customer needs and building a relationship with parties involved.
• Manage sales metrics and goals by effectively selling our core products and developing new business.
• Manage gross profit and tonnage for each account base while managing inventory.
• Consults with global procurement teams to source product and ensure that product is in par with customer specifications.
• Develops new business for the region with market and customer research, cold calling, emailing, and reaching new markets.
• Authorized to make purchases of the procurement team according to AJC policy.
• Communicate and relevant inform regional sales, procurement, and upper management teams regarding on market trends and destination analysis.
• Monitor inventory levels for the region directed to ensure that risk is limited and regional demands are met.

Operations

• Examines customer specification and provides feedback to operations team with support in coordinating shipment schedules, timing, contractual requirements, and specifications.
• Captures and coordinates with Operations and Transportation teams to ensure that customer product is being delivered on time in effort to drive lower costs and improved service.
• Manages new customer set up to ensure that the customer is receiving the highest level of customer service in accordance with their needs.

Financial Portfolio

• Manage customers’ sales portfolios within approved credit limits.
• Assist in the collections process in coordination with credit and accounting teams.
• Assistant and collaborate with credit to ensure that credit files are kept current regarding customer business, financial credentials, and key contacts.

Claims

• Collaborate with the Corporate Risk and Insurance team in the claims process for the region in coordination by providing support with vital information including documentation, product, key contacts, summary of issue, and cost analysis for each claim.
• Ensures that customer is adhering to company policy to ensure that risk is limited.