AJC Freight Solutions: Customer Success Representative

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, focusing on engagement and satisfaction.
• Build and maintain strong, long-term relationships with customers to ensure loyalty and retention.
• Act as the voice of the customer internally, advocating for their needs and ensuring follow-through.
• Identify new business opportunities within existing accounts through proactive conversations.
• Collaborate with Account Executives to develop and execute strategies to expand customer spend.
• Deliver account reviews, performance updates, and strategic insights to drive growth.
• Partner closely with Account Coordinators to ensure day-to-day operations run smoothly.
• Monitor customer satisfaction, address escalations, and resolve issues promptly.
• Provide consultative insights to customers, helping them optimize their experience with our services.
• Collaborate cross-functionally with operations, sales, and leadership to deliver consistent customer value.
• Provide feedback from customers to improve internal processes, products, and service offerings.
• Maintain accurate records of customer interactions, opportunities, and growth initiatives in CRM.

Qualifications

• 2–4 years of experience in customer success, account management, inside sales, or a related role.
• Strong relationship-building and communication skills (written and verbal).
• Proven ability to grow business within existing accounts.
• Customer-first mindset with strong problem-solving and follow-up skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Logistics, transportation, or freight industry experience preferred (but not required).