AISR SATOPS Technician

About the role

The AISR Operations Center Technician will provide tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with transport of full motion video to remote sites. The Technician will provide daily operational support for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician's tasking will include shift work including some weekends and holidays. Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

Responsibilities

• Continuously monitor network and space segment performance to provide customer support as required
• Maintain accurate helpdesk records using the ticket management system
• Monitor and report on the quality of user Full Motion Video (FMV)
• Support and escalate user network issues to appropriate offices
• Track and manage automated service interruptions for the network users awareness
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets as required to resolve network or terminal issues
• Isolate and correct network faults using network management tools (ViaSat SAM/NMS)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment
• Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes

Requirements

• A High School Diploma or GED
• At least 5 years of applicable experience
• Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
• Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
• Knowledge of the principles, methods, and techniques used in network troubleshooting and support
• Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools
• Understanding of current principles, practices, technologies and products for network design, installation, management and support
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently, as well as cooperatively, in a team-oriented environment
• Successfully interact with all levels of management, other IT professionals, and end users
• Strong analytic and problem-solving skills
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• ViaSat Arclight 2 KuSS/KaSS operations
• Technical certification (CCNA, CCDA, CCNP or CCDP)
• Security+ certification