AISR NOC Technician

About the role

C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. The customer, Defense Information Systems Agency (DISA), provides GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.

Responsibilities

• Create and update tickets.
• Maintain real-time monitoring of network events and element management failures across multiple monitoring tools.
• Proactively analyze alarms and provide detailed analyses leading to their resolution.
• Identify and isolate fault conditions and their impacts, and coordinate corrections.
• Notify necessary contacts based on essential or heightened awareness networks, circuits, or location incidents.
• Support fault isolation processes, diagnose, troubleshoot, and localize faults.
• Correct and replace faulty network elements, coordinating with other service providers as needed.
• Restore networks and services to full operation, tracking restoration against DISN SLA and customer SLAs.
• Conduct reroutes and normalize services and circuits during outages, documenting reroutes in CMDB.
• Provide updates on outages from technicians and/or government incident tickets until resolution or path to resolution is identified and documented in ticket.
• Offer 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Communicate with leadership and the impacted community through approved communication methods.
• Provide technical advice and insight to peers and customers to resolve complex issues.
• Demonstrate proficiency in various DISN functions such as routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Requirements

• A current, in-scope US Government issued Secret clearance.
• 2+ years of relevant technical experience.
• A DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• A general understanding of network topologies, both transport and IP.

Qualifications

• A U.S. Citizenship.

Skills

• Knowledge of training, standard operating procedures, and tools within O&M.
• Ability to communicate effectively with the O&M team and customers.
• Proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.

Benefits

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Pay

(Salary range TBD)

Schedule

(Shifts may vary)