AISR NOC Technician IV

Our customer is the Defense Information Systems Agency (DISA), acting as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in the Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Hill AFB, UT.

Responsibilities

• Create and update tickets.
• Independently triage and manage ticket queues in respective technology, providing feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information.
  • Identify the fault condition and its impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations regardless of the fault in the infrastructure.
• Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions, including workarounds taken to resolve these failures in support of incident and problem resolution.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) (e.g., systems, hardware, software, circuits, or facilities).
  • Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment.
• Support all customers, including providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures attributable to different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
  • Reroute routine circuits within 24 hours of notification.
  • Document reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until resolution or a path to resolution is identified and documented in the ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
• Work directly with leadership to evaluate and provide feedback on training, standard operating procedures, and tools capabilities.
• Incident Escalation:
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluate and provide feedback on training, standard operating procedures, and tools.
  • Assist in monitoring and training junior-level Network controllers within O&M.
  • Effectively communicate with the O&M team, the customer, and outside leadership to obtain or provide information on significant events or changes within the DISN.
  • Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.
• Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking, with a broad understanding of other related specialty areas.
• Provide advanced-level technical support of the DISN customer.
• Independently work on projects or assignments for future operations within O&M impacting the DISN.
• Resolve multi-layer complex issues that cross several NOCs or domains within O&M.
• Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Requirements

• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
• High school diploma and 3-5 years of experience.
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Advanced knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.

Pay

Pay Range: $50,700.00 - $91,650.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits

Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.