Aisles Online Manager

Job Description

Job Title: Aisles Online Manager
Department: Aisles Online
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Department Employees

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by: (examples include)
• Escorting them to the products they are looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensures smooth operation of order fulfillment process.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Responsible for training new employees.
• Responsible for department employee scheduling.
• Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
• Provides education to existing employees regarding new policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Performs other job-related duties and special projects as required.
• Supervises others.

Knowledge, Skills, Abilities And Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.

Education And Experience

• High school diploma or equivalent preferred.
• Must be skilled in the computer as well as the internet.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
• Possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people.

Working Conditions

• The duties of this position are mostly performed in a retail store setting.
• This position maybe exposed to dust, noise, and temperature extremes.
• There are possible hazards from moving equipment and possible electrical shock.
• There is constant pressure to meet deadlines and handle multiple projects in a day.
• This is a fast paced work environment.

Equipment Used to Perform Job

• PC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software.
• UNIX systems with VDT’s cash registers and register computers, electronic scales, calculator, telephone, fax and copy machine.

Contacts

• Has daily contact with store personnel, suppliers/vendors, customers, and the general public.
• Occasional contact with federal or state regulatory agencies regarding inspections.
• Has access to confidential information including inventory costs, sales, e-mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.