Airport Services - Site Manager - Palm Beach Int'l Airport - PBI

About the role

The Site Manager is responsible for full ownership of a Baggage Handling System (BHS) operation at an airport site. This role leads all aspects of site performance, including team leadership, customer relationship management, financial oversight, and technical operations. The Site Manager serves as the primary point of contact for the airport authority and is accountable for delivering high-quality service in a demanding, highly visible environment.

Responsibilities

• Provide overall leadership of site operations, including direct oversight of technicians, electricians, and support staff in a lean team environment
• Manage all administrative and financial responsibilities for the site, including payroll, invoicing, and tracking of billable labor and parts
• Own the monthly billing process by preparing and submitting detailed invoices for labor, subcontractors, and parts, ensuring accuracy and timeliness
• Maintain strong customer relationships with airport authorities, serving as the primary point of contact and managing expectations in a highly demanding environment
• Lead day-to-day BHS operations, ensuring system uptime and making real-time decisions on equipment repairs, replacements, or temporary fixes
• Oversee inventory and parts management, including regular cycle counts, CMMS reconciliation, and proactive ordering to support preventative and corrective maintenance
• Promote and enforce a strong safety culture, ensuring compliance with all company and regulatory safety standards
• Develop and mentor team members, creating a collaborative, respectful, and high-performing work environment
• Cookordination work schedules, manage labor utilization, and ensure appropriate coverage for operational needs
• Respond to operational issues and emergencies, maintaining continuity of service and minimizing downtime
• Maintain accurate records of site activity, including labor tracking, parts usage, and operational reporting

Requirements

• High School Diploma or GED equivalent
• Valid Driver’s License
• Ten years of supervisory or managerial experience at a large hub airport
• Direct experience with Baggage Handling Systems (BHS) or similar conveyor-based systems
• Experience managing customer relationships in a high-demand, service-driven environment
• Experience with payroll, invoicing, and operational reporting
• Ability to obtain necessary airport security clearance

Standout Qualifications

• Bachelor's Degree
• Strong understanding of maintenance operations, including preventative and corrective maintenance practices
• Experience managing inventory, parts tracking, and CMMS systems
• Demonstrated ability to balance technical troubleshooting with administrative and leadership responsibilities
• Proven ability to make sound decisions under pressure in a fast-paced operational environment
• Experience working in environments with high customer visibility and accountability
• Strong leadership skills with a focus on team development, accountability, and culture-building
• Excellent communication skills with the ability to manage complex customer interactions professionally

Physical Requirements

• Capable of lifting and moving up to 49 pounds
• Agility to work in physically demanding environments as required by airport operations

Work Environment

The Site Manager works in an office, baggage conveyor systems near moving machinery, active airport ramps, vehicles, and aircraft. This role requires the ability to work in various environments, including outdoors and in confined spaces around aircraft and conveyor systems.