Airport Rental Agent

About the role

Our St. George airport team is looking for a dependable, personable team member to help travelers with their rental needs and keep daily branch operations running efficiently. This role combines customer service, sales, computer work, and hands-on vehicle responsibilities in a busy airport environment. You’ll work directly with customers throughout the rental process, from helping them select a vehicle and completing paperwork to answering questions and assisting with returns. You’ll also work closely with the fleet and operations team to keep vehicles available and ready for customers.

Responsibilities

• Welcome arriving customers and help them with reservations, rentals, extensions, and returns.
• Prepare rental agreements, collect payments, and enter information accurately into company systems.
• Introduce customers to available vehicle upgrades, protection options, and other rental products.
• Provide clear information about rental terms, policies, vehicle operation, and available services.
• Check vehicles for mileage, fuel level, cleanliness, and potential damage before and after rentals.
• Help keep vehicles presentable by assisting with basic cleaning and detailing when needed.
• Work with the operations team to track vehicles and help ensure the right vehicles are available when needed.
• Respond to customer questions, address problems, and find practical solutions in a professional manner.
• Maintain organized records and complete required paperwork and computer tasks.
• Help keep the branch, counter, and surrounding work areas clean, organized, and professional.
• Assist coworkers with other branch duties as business needs change throughout the day.

Skills

• Strong interpersonal and customer service skills.
• Comfortable communicating with a wide variety of customers.
• Ability to learn and explain products and services while identifying sales opportunities.
• Previous sales or customer-facing experience preferred.
• Comfortable using computers and entering information accurately.
• Able to prioritize tasks and remain productive during busy periods.
• Professional, dependable, and positive approach to working with customers and coworkers.
• Availability to work weekends and holidays when scheduled.

Pay

Biweekly pay plus monthly incentive opportunities.

Benefits

• Benefits available after 60 days.
• Opportunities for advancement within a growing company.
• Supportive, team-focused workplace.
• Opportunities to develop your customer service, sales, and rental operations skills.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old and legally authorized to work in the United States.
• Valid driver’s license and acceptable driving history, with no more than 2 incidents/accidents within the past 3 years.
• Applicants under 21 must have a clean driving record.
• Ability to successfully complete required background check and drug screening.
• Capable of working independently while also contributing to a team.
• Ability to remain composed and professional when dealing with difficult or stressful customer situations.
• Strong organizational skills and the ability to manage several responsibilities at once.
• Customer service or sales background preferred; paid training is available.
• Able to work effectively in the active, fast-paced environment of an airport rental location.