Airport Rental Agent

About the role

Budget Avis Car and Truck Rental of Utah is seeking a dependable, customer-focused Airport Rental Agent to join their Cedar City team. This position involves assisting travelers at the airport, helping them choose the right rental vehicle, completing rental agreements, explaining options, and ensuring a smooth experience for each customer. The role also includes preparing and checking vehicles between rentals.

Responsibilities

• Welcome customers and assist them throughout the rental process
• Review reservations and help customers select vehicles based on their needs
• Explain rental agreements, vehicle features, rates, protection options, and available upgrades
• Recommend additional products and services when appropriate
• Complete rental contracts and accurately enter customer and vehicle information
• Process payments and maintain accurate transaction records
• Respond to customer questions and resolve concerns in a professional manner
• Check vehicles for damage and document their condition before and after rentals
• Help ensure vehicles are clean, properly prepared, and ready for the next customer
• Cover coordination with other team members to maintain vehicle availability
• Keep the rental counter, customer area, and work areas neat and organized
• Follow company procedures, safety standards, and applicable requirements
• Perform other duties that support the daily operation of the airport location

Requirements

• High school diploma or equivalent
• Customer service, sales, retail, hospitality, or rental-car experience is a plus
• Strong verbal communication and interpersonal skills
• Comfortable working with customers in a busy airport environment
• Able to remain professional and composed when handling challenging situations
• Self-motivated and capable of working independently
• Strong attention to detail and accuracy
• Willingness to work weekends and other scheduled shifts
• Valid driver's license with a good driving history; no more than two incidents/accidents within the past three years
• At least 18 years old
• Legally authorized to work in the United States

Qualifications

The ideal candidate should be comfortable staying busy, communicating with a variety of customers, and handling multiple priorities throughout the day.

Skills

• Excellent customer service skills
• Effective communication and interpersonal skills
• Ability to handle multiple tasks simultaneously
• Attention to detail
• Proficiency in using computer systems and software

Benefits

• Competitive hourly pay with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holiday benefits
• 401(k) with company match
• Opportunities for advancement and professional development
• Supportive, team-focused work environment
• Training to help develop customer service, sales, and operational skills
• Opportunity to work with a recognized national rental brand while being part of a locally operated business

Pay

Compensation details: 17-19 Hourly Wage

Schedule

Opportunities to work weekends and other scheduled shifts