Airport Rental Agent

Key Responsibilities

• Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
• Sales: Advising customers on protection plans, product services and additional services to enhance the customer experience. Promote upgrades to a more premium car.
• Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Vehicle Inspection: Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer.
• Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing.
• Reporting: Keep accurate records of transactions, inventory, and customer interactions.

What We Offer

• Competitive base salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career Growth Opportunities
• A high-energy, team-oriented environment

Requirements

• High school diploma or equivalent required
• Must work weekends-SUNDAYS included
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and efficiently
• Valid driver’s license with good clean driving record (no more than 2 incidents/accidents in last 3 years). If under 21 must have clean driving record.
• Must be 18 years of age and legally authorized to work in the United States
• Previous experience in sales, customer service, retail, hospitality, or within the car rental industry is ideal

Qualifications

• Hiring is contingent on passing a complete background check and drug screen