Airport Redcoat Agent ATW

Job Summary

Responsible for providing outstanding customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change specific to the state e.g. CA)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties

• Solicit and assist passengers with a friendly welcome, through arrival and check-in process, and support passengers with special needs such as unaccompanied minors.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Maintain a highly visible presence in all customer facing situations.
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications

• A High School diploma or GED.
• At least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• At least two years of customer service experience.

Physical Requirements

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs;
• And constantly walk, stand, handle, grasp and reach out.
• May have to reach above shoulder occasionally.

Working Conditions

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to working in various weather conditions.